Please send item back to us through local post office instead of express service like DHL, UPS, TNT, FEDEX...
Note: During the return shipping you are responsible for any customs charges or tariffs to return the phone to China.
In these cases we will deduct the taxes we need to pay from the refund you will receive.
Our service team will assess the problem and ask you to provide photos or videos of the issue.
If approved we will send you the address and instructions to return the defective phone back to us for repair.
If you are in a European country; simply choose Priority Direct Mail and it will be shipped via Netherlands Direct Mail. Accessories such as batteries, cables and chargers have a one month warranty.
*Expedited shipping can not be used for PO Box addresses In addition, the transit time depends on where you're located and where your package comes from. If the phone is faulty within one year (counted from the date of delivery), customers can send them back for free repair.
Customers can discuss this with customer service to reach an agreement.
If the phone is faulty due to a manufacturing fault after one month (counted from the date of arrival) but before one year, you are eligible for free repair.
If you dislike the phone for any reason such as the phone's shape isn't the one you imagine or the functions are not what you expected, you can contact with us within 3 days from the date the package was delivered to you.
You need to offer photos or videos to show us the phone is in the same condition as when it was delivered to you, without any other damage or defective parts.
When the defective phone has been repaired we will send it back to you with free shipping.